Ordering and delivery time
How long is the delivery time?
We aim to ship orders within 4–7 business days. Need something urgently? Please contact us before ordering, and we'll see what's possible.
Can I also have my order made urgently?
In some cases, yes! Send us a message before ordering, and we'll let you know what scheduling options are available and any additional costs.
Can I change my order after ordering?
Unfortunately, once your order is in production, we can no longer make any changes. If you have any doubts, please contact us before we begin.
Can I return my order?
Because our products are custom-made, returns are unfortunately not possible. If you have any questions, please contact us before we begin.
If you order a standard (non-personalized) product (e.g., envelopes), you have 14 days to return it to us. You are responsible for the return shipping costs.
Do you ship internationally?
We currently ship within the Netherlands and Belgium. Need something delivered outside of these regions? Send us a message and we'll explore the options.
What are the shipping costs?
Shipping costs for a package are €8 within the Netherlands and €12 to Belgium. For letterbox packages, shipping costs are €5 within the Netherlands and €7 to Belgium.
Design & personalization
Can I also have something made completely to measure?
Yes! In addition to our existing collection, we also create custom designs. Think of a design that perfectly matches your theme or needs. Having trouble finding what you're looking for in our online store? Contact us, and we'd be happy to help.
What is the difference between standard and custom?
With a standard design, you only customize the text within a fixed layout. With custom designs, we collaborate with you to create the complete look, from color to layout. Ideal if you want something truly unique.
What if my theme isn't in the collection?
No problem! Is your theme not listed? Then choose customization. You can let us know your preferences. We'll create a design that perfectly matches your style.
Can I choose which font or color I want to use?
With our custom designs, that's certainly possible! Let us know what you have in mind, and we'll work together to find the perfect fit. Standard designs are styled as shown in the product photos. The color of the text or background can usually be customized. If you'd like, please specify your preferred color in the comments section.
Can I customize the text on a standard design?
Yes, you can add your own text within the existing design. The layout and style will remain the same. Want something truly different? Then choose custom!
Can I also get a preview of the standard design?
We don't send a preview for standard designs, because you enter the text yourself and approve it when ordering. If we have any questions, we'll contact you and send you a preview if necessary.
What if there is an error in the design?
For custom work, you'll always receive a digital proof for approval first. Once you approve, we'll proceed with production. It's your responsibility to carefully review this proof before approving it. Unfortunately, we can't make any changes after you approve it.
With standard designs, you enter your desired text and approve it when ordering. Please double-check that everything is correct before placing your order. Once you've approved it, we can no longer make any changes.
If, against all expectations, there is an error on our part, we will of course resolve it for you.
Can you also design in other languages?
Yes, that's possible! Please note that you are responsible for correct spelling and sentence structure.
Can I supply my own design?
Yes, that's possible. Please note: the design must meet our delivery specifications.
Products
Is the standard included with the welcome sign?
No, the stand (easel) is not included. We only supply the board.
Do I also receive envelopes with the invitations or place cards?
No, envelopes are not included as standard. You can add them separately to your shopping cart as an option.
What material do you use for the signs?
Our signs are printed on a sturdy, lightweight material with a sleek, matte finish. They are suitable for indoor and limited outdoor use and will stay put on a stand.
Welk formaat bord raden jullie aan?
Het meest gekozen en door ons aanbevolen formaat is 70x50cm. Dit formaat valt goed op en komt het mooist tot zijn recht bij een feest in een zaal of wanneer het bord bedoeld is als cadeau.
Organiseer je een kleiner feestje thuis of zoek je een subtieler bord? Dan is 60x40cm een mooie en passende keuze. Dit formaat is compacter, maar nog steeds goed leesbaar en stijlvol.
Welk formaat kaart raden jullie aan?
Het meest gekozen en standaard formaat is A6. Dit formaat is compact en wordt veel gebruikt bij verschillende gelegenheden.
Wil je een groter formaat? Dan is A5 een mooie optie.