Article 1 – Definitions

1. Creations and More by Warda, located in Badhoevedorp, Chamber of Commerce number 97281905, is referred to as the seller.
2. The other party is referred to as the buyer.
3. Seller and buyer are jointly referred to as parties.
4. Agreement: the purchase agreement between the parties.
5. Personalized Products: Products that are custom-made, including custom designs and existing designs with text entered by the buyer.
6. Digital products: products that are delivered digitally, such as digital invitations.

Article 2 – Applicability

1. These terms and conditions apply to all offers, agreements and deliveries of products and services by or on behalf of the seller.
2. Deviations are only valid if agreed in writing.

Article 3 – Payment

1. The full purchase price must be paid immediately upon ordering.
2. If the buyer fails to pay on time, the buyer is in default. The seller may suspend its obligations until payment is received.
3. In the event of non-payment, collection costs will be charged in accordance with the Decree on compensation for out-of-court collection costs.
4. In the event of bankruptcy, seizure or suspension of payment of the buyer, claims become immediately due and payable.
5. If the buyer refuses to cooperate in the execution of the agreement, payment remains due.

Article 4 – Offers and prices

1. Offers are without obligation, unless a term for acceptance is stated.
2. Delivery times in quotations are indicative.
3. Offers do not automatically apply to repeat orders.
4. All prices include VAT and statutory levies.

Article 5 – Personalized products

1. For existing designs, the buyer enters the desired text; these are delivered without a proof. Ordering = approval.
2. For custom work, a maximum of three trial versions will be provided according to this process:
• First design(s) based on wishes.
• Feedback and choice for one direction.
• Second design (improved version).
• Any final feedback.
• Final trial version.
3. The buyer is responsible for carefully reviewing the proof. Once approved, changes are no longer possible.
4. The seller may, at its discretion, provide additional trial versions if necessary. This is a courtesy and does not constitute a right to future orders.
5. Personalized products cannot be cancelled, changed or returned.

Article 6 – Right of withdrawal

1. For non-personalized products, a reflection period of 14 days after receipt applies.
2. The right of withdrawal does not apply to personalized products or digital products.
3. Products may only be returned if unused, undamaged, and in their original condition. In the event of damage or use, the seller may deduct a depreciation or refuse the return.
4. Return costs are at the buyer's expense.

Article 7 – Delivery

1. Digital products are delivered by email or download link.
2. If the buyer does not provide the required information in a timely manner, a delay will occur for which the buyer is responsible.
3. If the buyer does not accept or collect a package, additional costs will be borne by the buyer.
4. Delivery is via PostNL; shipping costs are stated on the website.
5. The delivery time of 4–7 working days starts after all data has been fully submitted and any proof has been approved.
6. The delivery time is indicative and not a deadline. Exceeding the delivery time does not entitle you to cancellation or compensation.
7. Seller may deliver and invoice orders in parts.

Article 8 – Investigation and complaints

1. The buyer must check the delivered goods immediately upon receipt.
2. Complaints about demonstrable errors must be reported in writing within 14 days.
3. In the event of a justified complaint, the seller may repair, re-deliver or provide partial credit.
4. Minor deviations such as color differences, minimal cutting deviations or placement differences do not constitute grounds for return or reimbursement.
5. A complaint about one product has no consequences for other products within the same order.
6. After use of products, no complaints will be accepted.

Article 9 – Intellectual property

1. All designs, texts and images remain the property of the seller.
2. Copying or sharing without written permission is not permitted.
3. If the buyer supplies copyrighted material, the buyer is fully liable for any claims.

Article 10 – Force Majeure

1. In the event of force majeure, the seller is not liable for damages.
2. Force majeure includes, but is not limited to, illness, technical failures, strikes, delays by suppliers and government measures.
3. Obligations are suspended for as long as the force majeure continues.
4. If force majeure lasts longer than 30 days, the agreement may be terminated in writing.
5. If force majeure lasts longer than three months, the buyer may terminate the agreement with immediate effect.

Article 11 – Liability

1. After receipt, the risk passes to the buyer.
2. The seller's liability is limited to the amount of the order in question.
3. Seller is not liable for:
• errors in data entered by the buyer;
• color differences;
• incorrect use of products.
4. Exclusion does not apply in cases of intent or gross negligence.

Article 12 – Amendments

1. Seller may amend these terms and conditions.
2. Minor changes are implemented immediately.
3. Major changes will be communicated in advance.
4. Consumers may terminate the agreement in the event of substantial changes.

Article 13 – Applicable law

1. Dutch law applies.
2. Disputes are preferably resolved through consultation; if not, the court in the seller's district has jurisdiction.
3. If any provision is declared invalid, the remaining provisions will remain in full force and effect.